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Goat Track Theatre – Ticketing Terms & Conditions

Last Updated: July 2026

By purchasing a ticket to a Goat Track Theatre performance, you agree to the following Terms & Conditions.

1. Ticket Purchases

• All ticket prices are in Australian Dollars (AUD) and include GST where applicable.

• All tickets are General Admission. Seating is allocated on a first-come, first-served basis unless otherwise advised.

• Goat Track Theatre does not offer concession pricing. The same ticket price applies to all patrons.

• Every seated audience member, regardless of age, must hold a valid ticket.

2. Refunds

Refunds are available up to 48 hours prior to the scheduled performance.

Refund requests made within 48 hours of the performance are not eligible for a refund.

Any approved refund will be processed back to the original payment method.

3. Ticket Exchanges

If you are unable to attend your booked performance, we may exchange your ticket for another performance of the same production, provided that:

• the request is made prior to your original performance;

• seats are available at the alternative performance; and

• the exchange is approved by Goat Track Theatre.

Ticket exchanges are subject to availability and cannot be guaranteed.

4. Performance Cancellation or Rescheduling

If Goat Track Theatre cancels or reschedules a performance, ticket holders will be offered either:

• a full refund; or

• the opportunity to transfer their tickets to another performance where available.

Goat Track Theatre reserves the right to make changes to performance dates, times, cast members or production elements where necessary.

5. Late Arrival

Late entry may be delayed until an appropriate break in the performance or may not be permitted, depending on the production.

No refunds or exchanges will be provided for missed performances or late arrivals.

6. Food & Drink

To help maintain our theatre and provide the best experience for all patrons:

Strictly no food or drink is permitted inside the theatre.

Water bottles with secure lids may be permitted at the discretion of venue staff.

7. Photography & Recording

Photography, video recording and audio recording of any performance are strictly prohibited.

This policy protects the intellectual property of our productions and the privacy of our performers.

Patrons may be asked to delete unauthorised recordings and may be removed from the venue without refund if this condition is breached.

8. Mobile Phones

Please ensure all mobile phones and electronic devices are switched to silent before the performance begins.

The use of illuminated screens during performances is not permitted.

9. Patron Behaviour

Goat Track Theatre reserves the right to refuse admission or remove any patron whose behaviour is disruptive, unsafe or impacts the enjoyment of other audience members.

No refund will be be provided in these circumstances.

10. Health & Safety Notice

Our productions may include one or more of the following:

• flashing or strobe lighting;

• haze, smoke or theatrical fog;

• loud music or sudden sound effects;

• special effects.

These elements may affect patrons with certain medical conditions, including epilepsy, sensory sensitivities or other health concerns. If you have questions about a specific production, please contact us prior to purchasing tickets.

11. Accessibility

If you require wheelchair access or have accessibility requirements, please contact Goat Track Theatre before purchasing tickets so we can assist you with your booking. We do have access to a disability access bathroom at our facility.